Effective date: July 31, 2026
All Unlock Experts respects the privacy of its customers, account holders and website visitors.
This Privacy Policy explains what information we may collect through AllUnlockExperts.com, why we collect it, how it may be used, when it may be shared and the choices available to users.
By using this website, creating an account, submitting a form or purchasing a service, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
All Unlock Experts is an online device-service platform that allows customers to:
- Review available services
- Create and manage customer accounts
- Submit service requests
- Purchase eligible products or services
- Check order information
- Communicate with customer support
Our website address is:
Privacy enquiries may be sent to:
support@allunlockexperts.com
2. Information We May Collect
The information collected depends on how you use the website.
Account information
When you create an account, we may collect:
- First and last name
- Username
- Email address
- Password in encrypted or protected form
- Country
- WhatsApp or telephone number
- Account-verification status
- Account activity and login information
We do not have access to your plain-text password.
Service-request information
When you submit a service request, we may collect:
- Full name
- Account email address
- WhatsApp number
- Country
- Device brand
- Device model
- Current network or carrier
- Requested service
- IMEI number, only where genuinely required
- Additional information supplied with the request
- Submission date
- Request or entry number
Customers should not include passwords, complete payment-card details or unrelated confidential information in service-request forms.
Store and order information
When you place an order, we may collect:
- Customer name
- Email address
- Telephone number
- Billing information
- Order number
- Products or services ordered
- Order status
- Payment status
- Transaction reference
- Customer notes
- Refund or cancellation information
Payment-card information may be processed directly by the selected payment provider. All Unlock Experts should not receive or store complete card numbers unless a payment provider specifically makes that information available through a secure and authorised system.
Contact information
When you contact us through email, WhatsApp or a website form, we may collect:
- Your name
- Email address
- Telephone or WhatsApp number
- Message content
- Order or request number
- Any files or screenshots you voluntarily provide
Technical information
When you visit the website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Referring page
- Pages visited
- Approximate location based on Internet Protocol address
- Login attempts
- Security events
- Date and time of access
This information may be used for website security, troubleshooting, analytics and performance improvement.
3. How We Use Information
We may use collected information to:
- Create and maintain customer accounts
- Send account-verification emails
- Process login and password-reset requests
- Review service requests
- Assess service eligibility
- Process orders and payments
- Provide order-status information
- Communicate with customers
- Respond to questions and complaints
- Send service and account notifications
- Prevent fraud and unauthorised activity
- Protect the website and customer accounts
- Maintain business and transaction records
- Improve website performance and usability
- Comply with lawful requests and applicable obligations
We do not use customer information for purposes that are materially different from those explained in this policy without providing appropriate notice where required.
4. Legal Grounds for Processing
Depending on the circumstances and applicable law, we may process personal information because:
- It is necessary to provide a requested service
- It is necessary to fulfil an order or contract
- You have provided consent
- It is required for legitimate business and security purposes
- It is necessary to meet legal or regulatory obligations
- It is necessary to establish, exercise or defend legal claims
Where processing depends on consent, you may withdraw that consent, although this may not affect processing that occurred before withdrawal.
5. Email Verification and Account Messages
Customers may receive emails relating to:
- Account registration
- Email-address verification
- Password resets
- Security notifications
- Service requests
- Order confirmation
- Payment status
- Refund status
- Customer-support responses
These operational messages are necessary for managing customer accounts and services.
Marketing emails, where introduced, should include an appropriate method for unsubscribing.
6. Cookies and Similar Technologies
AllUnlockExperts.com may use cookies and similar technologies to:
- Keep users logged in
- Remember account or cart preferences
- Support checkout functionality
- Protect forms and customer accounts
- Measure website performance
- Understand how visitors use the website
- Remember cookie-consent choices
Some cookies are necessary for the website, registration, account, cart or checkout features to function.
Optional analytics or advertising cookies should be used according to the choices available through the website’s cookie-consent banner.
You can also control cookies through your browser settings. Disabling necessary cookies may prevent some website features from working correctly.
7. WordPress and Website Plugins
This website is built with WordPress and may use services or plugins that process limited information to provide specific functions.
These may include:
Ultimate Member
Used for:
- Registration
- Login
- Email verification
- Customer accounts
- Password resets
- User roles
- Restricted customer pages
WooCommerce
Used for:
- Products and services
- Customer orders
- Cart and checkout
- Billing details
- Order history
- Refund management
Fluent Forms
Used for:
- Contact forms
- Service-request forms
- Customer enquiries
- Form notifications
FluentSMTP
Used to deliver:
- Verification emails
- Password-reset emails
- Form notifications
- Order and account messages
Wordfence
Used for:
- Website security
- Firewall protection
- Malware scanning
- Login-security monitoring
- Blocking suspicious activity
LiteSpeed Cache
Used to improve website speed and performance.
CookieAdmin
Used to manage cookie notices and visitor consent preferences.
Yoast SEO
Used to manage search-engine information and website metadata.
UpdraftPlus
Used to create website backups that may include website and customer database information.
The information processed by each service depends on its settings and how the website is used.
8. Payment Providers
Payments may be processed by third-party payment providers.
These providers may collect information such as:
- Name
- Billing details
- Payment method
- Transaction information
- Internet Protocol address
- Fraud-prevention information
Payment providers process information according to their own privacy policies and security procedures.
The name of each active payment provider should be displayed during checkout.
9. When Information May Be Shared
We may share limited information with trusted service providers when necessary to operate the website or provide a requested service.
These may include:
- Website-hosting providers
- Email-delivery providers
- Payment processors
- Security providers
- Backup providers
- Analytics providers
- Technical-support providers
- Service suppliers involved in completing an order
Information may also be disclosed:
- When required by applicable law
- In response to a valid legal request
- To investigate fraud or security threats
- To protect customers, the website or the public
- In connection with a lawful business transfer or restructuring
We do not sell customer personal information to advertisers.
10. International Data Processing
Some hosting, email, payment, security or technical providers may operate outside the customer’s country.
As a result, personal information may be processed in another country where data-protection rules may differ.
Where required, reasonable contractual, technical or organisational safeguards should be used for international data processing.
11. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
- Whether the customer account remains active
- Whether an order or service request remains open
- Payment and accounting requirements
- Fraud-prevention needs
- Security records
- Legal obligations
- Dispute or refund periods
- Backup schedules
Some information may remain temporarily in secure backups after deletion from the active website.
Information that is no longer needed should be deleted, anonymised or securely restricted where reasonably possible.
12. Data Security
We use reasonable administrative, technical and organisational measures designed to protect customer information.
These measures may include:
- Secure account passwords
- Email verification
- Restricted customer pages
- Website firewall protection
- Malware scanning
- Encrypted website connections
- Access controls
- Website backups
- Security monitoring
- Limited administrator access
However, no website, storage system or internet transmission can be guaranteed to be completely secure.
Customers are responsible for protecting their account passwords and should notify us if they suspect unauthorised access.
13. Customer Rights and Choices
Depending on applicable law, users may have the right to:
- Request access to their personal information
- Correct inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent
- Request a copy of information they provided
- Complain about how information has been handled
Some requests may be limited where information must be retained for legal, security, accounting, fraud-prevention or contractual reasons.
To submit a privacy request, contact:
support@allunlockexperts.com
We may need to verify your identity before processing a request.
14. Account Deletion
Customers who wish to close their accounts may contact us through the website or email:
support@allunlockexperts.com
Closing an account does not always require the immediate deletion of all order, payment, security or legal records.
Where information must be retained, access should be limited and the information should not be used for unrelated purposes.
15. Children’s Privacy
All Unlock Experts is not intended for children who are unable to enter into service or payment agreements under applicable law.
We do not knowingly request personal information from children for independent commercial transactions.
A parent or legal guardian who believes that a child has submitted personal information may contact us to request a review.
16. External Links
The website may contain links to external websites, payment providers, social-media services or service partners.
We are not responsible for the privacy practices, security or content of external websites.
Customers should review the privacy policy of any third-party service before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy when:
- Website features change
- New services or plugins are introduced
- Payment methods change
- Business practices change
- Legal or security requirements change
The revised version will be published on this page with an updated effective date.
Material changes may also be communicated through the website or customer email where appropriate.
18. Contact Us About Privacy
Questions, correction requests or privacy concerns may be sent to:
All Unlock Experts
Website: https://allunlockexperts.com
Email: support@allunlockexperts.com
Please use the subject:
Privacy Request
Do not send account passwords or complete payment-card information by email.