Effective date: July 31, 2026
All Unlock Experts provides device-related information and services only for lawful and authorised use.
This Device Ownership and Acceptable Use Policy explains the responsibilities of customers who submit a device-service request, purchase a service or use any feature of AllUnlockExperts.com.
By using this website, you confirm that you will provide accurate information and will not use our services for unlawful, fraudulent or unauthorised purposes.
1. Customer Responsibility
Customers are responsible for ensuring that every device, account or service request submitted through All Unlock Experts is legitimate.
By submitting a request, you confirm that:
- You own the device; or
- You have permission from the lawful owner to manage the device
- The device was not stolen or obtained through fraud
- The information submitted is accurate
- The requested service is permitted by applicable law
- You are not attempting to access another person’s account without permission
- You will not use the service to deceive a carrier, manufacturer, payment provider or another person
All Unlock Experts may refuse any request that appears suspicious, unlawful or inconsistent with this policy.
2. Devices You May Submit
You may submit a request for:
- A device you purchased lawfully
- A device given to you by its lawful owner
- A business device you are authorised to manage
- A customer’s device where you are an authorised repairer or service provider
- A second-hand device obtained through a lawful transaction
- A family member’s device where you have their permission
You must be able to explain your connection to the device when reasonably requested.
3. Prohibited Devices and Requests
You must not submit a request involving:
- A stolen device
- A lost device that does not belong to you
- A device obtained through fraud or deception
- A device connected to an account you are not authorised to access
- A device reported as stolen or unlawfully obtained
- A device being used to commit fraud
- A request based on false ownership information
- A request intended to interfere with another person’s rights
- A request prohibited by applicable law or service-provider rules
The Criminal Offences Act 2025 of The Gambia includes offences relating to stolen property. All Unlock Experts therefore reserves the right to reject suspicious requests and preserve relevant records where necessary for security, fraud prevention or lawful cooperation.
4. Network and Carrier Unlocking
A network unlock generally removes an eligible carrier restriction so that a supported device may be used with another compatible network.
Submitting a network-unlocking request does not guarantee approval.
Eligibility may depend on:
- Device model
- Current carrier
- Country or region
- Device payment status
- Contract status
- Account status
- Blacklist status
- Technical compatibility
- Carrier rules
- Third-party supplier availability
Customers are responsible for checking the service description before ordering.
5. Account-Locked Devices
Some devices may be connected to:
- Apple accounts
- Google accounts
- Samsung accounts
- Manufacturer accounts
- Carrier accounts
- Business-management systems
- Mobile-device-management systems
All Unlock Experts does not knowingly assist customers in gaining unauthorised access to another person’s account.
Customers must not submit:
- Another person’s password
- Stolen login credentials
- Unauthorised account details
- One-time verification codes belonging to another person
- Information obtained through deception
- Requests intended to defeat legitimate security controls
Where an account restriction exists, the customer may need to contact the manufacturer, carrier, employer or lawful account owner.
6. IMEI Information
An IMEI is a device-identification number used by mobile devices and networks.
Where an IMEI is required for a legitimate service, customers must submit the correct number.
All Unlock Experts does not provide or support:
- IMEI alteration
- IMEI cloning
- IMEI falsification
- Replacement of an IMEI with another device’s number
- Activities intended to hide a stolen or blocked device
- Fraudulent manipulation of device identity
IMEI information may be used only to assess, process or provide an authorised service.
7. Blacklisted or Reported Devices
A device may be blacklisted or restricted for reasons including:
- Reported theft
- Reported loss
- Unpaid financial obligations
- Insurance claims
- Carrier restrictions
- Fraud investigations
- Account disputes
All Unlock Experts does not guarantee removal of a blacklist or restriction.
Where a device is reported stolen or lost, the customer should contact:
- The lawful owner
- The relevant carrier
- The seller
- The insurance provider
- The appropriate authority
We may cancel a request where the device’s status creates a security, legal or fraud concern.
8. Second-Hand Devices
Customers purchasing second-hand devices should verify the device before paying.
Recommended checks include:
- Confirming the seller’s identity
- Checking the device model and serial details
- Checking the IMEI status
- Confirming that activation locks have been removed
- Confirming that the device is not blacklisted
- Requesting a purchase receipt
- Testing the device
- Confirming that no previous account remains connected
All Unlock Experts is not responsible for losses resulting from a customer’s purchase of a stolen, blocked, financed, misrepresented or unusable second-hand device.
9. Proof and Verification
All Unlock Experts may ask for additional information when a request appears unusual or requires further review.
This may include:
- Purchase details
- Device information
- Seller information
- Order records
- Carrier information
- An explanation of the customer’s connection to the device
A request for additional information does not mean that wrongdoing has been established.
Customers should not send unnecessary identity documents or sensitive financial information unless specifically requested through an approved secure channel.
10. False or Misleading Information
Customers must not provide false, incomplete or misleading information.
Examples include:
- Incorrect device status
- False ownership claims
- Incorrect IMEI information
- False carrier information
- False account details
- Fraudulent payment information
- Altered screenshots or documents
- Impersonating another person
Providing false information may result in:
- Request cancellation
- Account suspension
- Refusal of future services
- Loss of refund eligibility where processing costs have already been incurred
- Preservation of relevant records for security or dispute purposes
- Lawful reporting where required
11. Acceptable Use of the Website
Customers must use AllUnlockExperts.com responsibly.
You must not:
- Attempt to access another customer’s account
- Interfere with website security
- Upload malware or harmful code
- Abuse forms or support channels
- Submit automated spam
- Attempt fraudulent payments
- Copy or misuse customer data
- Use false identities
- Threaten staff or other users
- Use the website to support criminal activity
- Attempt to bypass restrictions placed on your account
We may restrict access where misuse creates a security, legal or operational risk.
12. Customer Accounts
Customers are responsible for protecting their login details.
You must:
- Use a strong password
- Keep your password confidential
- Use an email address you control
- Update inaccurate account information
- Notify support about suspected unauthorised access
- Log out when using a shared device
All Unlock Experts will not ask you to send your password by email, WhatsApp or a public form.
13. Service Refusal
All Unlock Experts may refuse, cancel or suspend a request where:
- The device appears stolen or fraudulently obtained
- Ownership or authority is unclear
- Submitted information is inconsistent
- The request may violate applicable law
- The service could compromise another person’s account
- The customer refuses to provide reasonably required information
- Fraudulent payment activity is suspected
- The request violates this policy
- The requested service is technically unavailable
Where payment has already been made, refund eligibility will be reviewed according to the Refund Policy and the stage of processing.
14. Cooperation With Lawful Requests
All Unlock Experts may preserve or disclose relevant information where required by a valid legal process or where reasonably necessary to investigate fraud, protect users or secure the website.
Any disclosure should be limited to what is reasonably necessary and handled according to the Privacy Policy.
Official Gambian legislation and legal publications are available through the Ministry of Justice and National Assembly portals.
15. Third-Party Services
Some services may depend on:
- Mobile carriers
- Device manufacturers
- Payment providers
- Technical suppliers
- Software providers
- Hosting and security services
Those providers may apply their own:
- Eligibility requirements
- Security checks
- Terms and conditions
- Privacy rules
- Processing periods
- Refund restrictions
Customers must comply with relevant third-party requirements.
16. No Guarantee of Service Completion
Submitting a request or making payment does not guarantee that a service will be completed.
A request may fail or be rejected because of:
- Incorrect information
- Device ineligibility
- Carrier refusal
- Account restrictions
- Blacklist status
- Supplier unavailability
- Technical limitations
- Security concerns
- Legal restrictions
Where a service cannot be provided, the available resolution will be explained according to the Refund Policy and the applicable product conditions.
17. Reporting Suspicious Activity
Customers should contact All Unlock Experts if they believe:
- Their account has been accessed without permission
- Someone is using their information
- A fraudulent order has been submitted
- A person is impersonating All Unlock Experts
- A stolen device has been submitted
- A payment or security problem has occurred
Contact:
Use the subject:
Security or Ownership Concern
Do not include passwords, banking PINs or complete payment-card information.
18. Policy Violations
Violation of this policy may result in:
- Rejection of a service request
- Cancellation of an order
- Account suspension
- Account closure
- Restricted access to future services
- Refund refusal where permitted
- Preservation of transaction records
- Referral to a payment provider or lawful authority where required
Any action taken will depend on the seriousness of the situation and the information available.
19. Changes to This Policy
All Unlock Experts may update this policy when:
- Website services change
- New product categories are introduced
- Security practices change
- Supplier requirements change
- Applicable laws or regulations change
The revised policy will be published on this page with an updated effective date.
20. Contact Information
Questions about this policy may be sent to:
All Unlock Experts
Website: AllUnlockExperts.com
Email: support@allunlockexperts.com
Use the subject:
Device Ownership Policy Enquiry
Do not send passwords, one-time verification codes or complete payment-card details.