Refund Policy

Effective date: July 31, 2026

This Refund Policy explains when customers may qualify for a refund for products or services purchased through AllUnlockExperts.com.

Please read this policy carefully before placing an order.

By purchasing a product or service from All Unlock Experts, you acknowledge that you have reviewed the product description, eligibility requirements, expected processing time and refund conditions.

1. Our General Refund Approach

All Unlock Experts aims to handle refund requests fairly and clearly.

Refund eligibility depends on factors such as:

• The type of product or service purchased
• Whether processing has started
• Whether a third-party supplier has accepted the request
• Whether the service has already been completed
• Whether a digital code or result has been delivered
• Whether the customer supplied correct information
• Whether the purchased service was available

Submitting a refund request does not automatically mean that a refund will be approved.

2. When a Full Refund May Be Available

A full refund may be approved when:

• The service is unavailable and processing has not started
• We cancel the order before beginning the service
• The customer is charged more than once for the same order
• A verified payment error occurs
• The customer requests cancellation before processing begins
• We cannot provide the purchased service for reasons not caused by the customer
• The product description was materially incorrect at the time of purchase

Approved refunds may exclude non-refundable payment-processing charges where permitted by the payment provider and applicable law.

3. When a Partial Refund May Be Available

A partial refund may be considered when:

• Part of the purchased service has already been completed
• A third-party supplier has already charged a processing fee
• Only part of a multi-service order can be completed
• Administrative or transaction costs have already been incurred
• The customer agrees to accept a reduced service or alternative solution

Any deduction will be explained before the partial refund is completed.

4. Non-Refundable Situations

A refund may be refused where:

• The service has already been completed
• A digital result, report, licence, code or download has been delivered
• Processing has started and cannot be stopped
• A third-party supplier has already accepted the request
• The customer provided incorrect information
• The customer purchased the wrong service
• The customer failed to read the product requirements
• The device or account did not meet the stated eligibility conditions
• The customer changed their mind after processing started
• The customer failed to provide requested information within a reasonable period
• The service was delayed but remains active
• The customer attempted fraud, abuse or unauthorised use
• The customer violated the Terms and Conditions

Virtual and downloadable products are intangible products that may be delivered electronically rather than physically shipped. Once such a product has been accessed or delivered, a refund may be restricted, subject to applicable consumer rights.

5. Incorrect Customer Information

Customers must check all information carefully before submitting an order.

This includes:

• Device brand
• Device model
• IMEI number
• Current network or carrier
• Country
• Email address
• Selected service
• Account information

A refund may not be available when a service fails because the customer provided incorrect, incomplete or misleading information.

Where correction is still possible, the customer should contact support immediately.

A new payment may be required when a new supplier request must be created because of incorrect customer information.

6. Service Eligibility

Purchasing a service does not guarantee that every device or request will qualify.

Eligibility may depend on:

• Device model
• Network or carrier
• Country
• Device status
• Technical compatibility
• Supplier availability
• Account or contract status
• Provider restrictions

Where the product page clearly stated the eligibility conditions and the customer did not meet them, a refund may be refused after processing has started.

7. Processing Times and Delays

Processing times displayed on the website are estimates unless clearly stated otherwise.

A delay alone does not automatically qualify an order for a refund.

Delays may occur because of:

• Network or carrier processing
• Supplier review
• Payment verification
• Incorrect customer information
• Additional eligibility checks
• Public holidays
• Technical interruptions
• Events outside our reasonable control

Customers should contact support before starting a payment dispute because of a delay.

Where a delay becomes unreasonable and the service has not been completed, we will review the order and explain the available options.

8. Digital Codes, Licences and Downloads

Digital products may include:

• Service codes
• Licence keys
• Downloadable files
• Digital reports
• IMEI check results
• Account credits
• Activation information
• Electronically delivered instructions

These products may become non-refundable once they have been:

• Delivered
• Revealed
• Downloaded
• Accessed
• Activated
• Redeemed
• Used

A refund may still be considered where the digital product was invalid when delivered and the customer reports the problem promptly with reasonable evidence.

9. Completed Device Services

A completed service is generally non-refundable.

A service may be considered completed when:

• The requested result has been delivered
• The supplier marks the request as completed
• A service code has been issued
• A digital check or report has been provided
• The ordered action has been successfully processed
• The customer has used the delivered result

A customer’s later decision not to use a completed service does not normally create a right to a refund.

10. Duplicate Payments

Where a customer is charged more than once for the same order, the duplicate payment will be reviewed.

The customer should provide:

• Order number
• Payment date
• Amount charged
• Payment reference
• Screenshot or receipt showing the duplicate charge

A verified duplicate payment should be refunded through the appropriate payment method.

11. Failed or Reversed Payments

An unsuccessful, pending or reversed payment is not the same as a completed charge.

Customers should first check:

• Their bank or payment account
• The payment provider’s status
• The WooCommerce order status
• Their email confirmation

Some payment authorisations may disappear automatically when a transaction is not completed.

Contact support when a payment appears completed but the website order remains unpaid.

12. How to Request a Refund

Send refund requests to:

support@allunlockexperts.com

Use the email subject:

Refund Request – Order Number

Include:

• Full name
• Account email address
• Order number
• Product or service purchased
• Date of payment
• Amount paid
• Reason for requesting a refund
• Supporting screenshots or receipts where relevant

Do not send:

• Account passwords
• Banking PINs
• Complete payment-card details
• One-time verification codes

13. Refund Request Period

Customers should submit a refund request as soon as they become aware of a problem.

Unless a different period is stated on the relevant product page, refund requests should normally be submitted within seven days of the order or service result.

Submitting a request within seven days does not guarantee approval.

Rights provided by applicable consumer law are not removed by this suggested request period.

14. Refund Review Process

After receiving a refund request, we may review:

• Order details
• Payment status
• Customer submissions
• Supplier records
• Processing status
• Delivery records
• Account activity
• Product eligibility conditions
• Previous customer communications

We may request additional information before making a decision.

The customer will be informed whether the request is:

• Approved
• Partially approved
• Refused
• Pending further information

15. Approved Refunds

Approved refunds will normally be returned through the original payment method where possible.

WooCommerce supports both automatic and manual refund processing, depending on the payment gateway being used.

The time required for the money to appear may depend on:

• Payment provider
• Bank
• Card issuer
• Country
• Currency
• Weekend or public-holiday processing

Once a refund has been sent to the payment provider, All Unlock Experts cannot control the time taken by the customer’s bank to complete the credit.

16. Alternative Resolutions

Where appropriate, we may offer an alternative to a cash refund, such as:

• Replacement service
• Corrected service
• Store credit
• Product exchange
• Resubmission
• Partial refund
• Another suitable service

The customer does not have to accept an alternative where a refund is legally required.

17. Chargebacks and Payment Disputes

Customers should contact All Unlock Experts before opening a chargeback or payment dispute.

This allows us to:

• Review the order
• Correct possible errors
• Explain the processing status
• Cancel the service where possible
• Provide a refund where appropriate

Submitting false information to a payment provider or starting an improper dispute may result in:

• Account suspension
• Order cancellation
• Restricted access to future services
• Submission of transaction and delivery evidence to the payment provider

For digital products and services, order receipts, delivery records, login activity and proof that the service was supplied may be used when responding to a payment dispute.

18. Fraudulent or Abusive Requests

Refunds may be refused where there is reasonable evidence of:

• Fraudulent payment
• False customer information
• Misuse of a delivered service
• Repeated dishonest refund claims
• Unauthorised device requests
• Chargeback abuse
• Attempts to obtain both the service and the payment refund

Relevant records may be retained for fraud prevention, security and dispute handling.

19. Third-Party Supplier Charges

Some services may depend on external suppliers, carriers or technical providers.

Once a request has been submitted to a third party, some or all of the supplier charge may become non-refundable.

Where possible, this condition should be explained in the product description before payment.

20. Physical Products

Where physical products are later added to the store, their return conditions may differ from those applying to digital services.

The relevant product page should explain:

• Return period
• Product condition requirements
• Return address
• Shipping responsibility
• Replacement conditions
• Excluded products

Until physical-product conditions are published, customers should contact support before returning any item.

21. Consumer Rights

Nothing in this Refund Policy is intended to remove consumer rights that cannot legally be excluded.

The Gambia’s Consumer Protection Act applies to goods and services and does not support a general claim that every purchase becomes non-returnable after only 24 hours.

Where mandatory consumer law provides stronger rights than this policy, the mandatory legal rights will apply.

22. Policy Changes

We may update this Refund Policy when:

• New products are introduced
• Payment methods change
• Supplier conditions change
• Store operations change
• Applicable legal requirements change

The updated version will be published on this page with a revised effective date.

The policy applying to an order will normally be the version available when the order was placed, unless a later change is required by law.

23. Contact Information

Questions or refund requests may be sent to:

All Unlock Experts

Website: AllUnlockExperts.com
Email: support@allunlockexperts.com

Use the subject:

Refund Request – Order Number

Include the relevant order details so the request can be reviewed efficiently.